Based on your current IP address we detected that you will have the best experience with the following settings: country:Nederland language:Nederlands
iStock-640165402.jpg

Customer Success and Support

The AMCS Group customer success team provides you with the tools to succeed. In order to achieve this, we employ a structured point of contact, with clear hand-offs during the project lifecycle and a user engagement program designed to fuel your success. 

Incident Coordinator

Incident Coordinator

Why join our team?

AMCS is the leading global technology company providing innovative solutions to the environmental services industry through the AMCS Platform. Established in Limerick, Ireland in 2003, the company continues to grow operations globally and today employs 550+ people across 13 countries. AMCS delivers enterprise cloud-based software solutions for the waste and recycling industry worldwide supporting 2,750+ customers in 26 countries.


We are looking for an Incident Coordinator to join our Customer Support team to oversee all aspects of Incident Management. Our ideal candidate would have 1-2 years experience in a customer support role, excellent oral and written communication skills with both technical and non-technical audiences and experience with ITSM.


Responsibilities

  • Ensure that activities within the major incident process are being performed at a high level of quality and that it meets its associated Service Level Agreements.
  • Responsible for coordinating major incident calls, ensuring conversations remain on target focusing on the goal and recording actions and minutes.
  • Responsible for clear and concise communications on the status of incidents to the SLT.
  • Creation of quality communications and documentation including RCAs for internal and external audiences.
  • Participate in Incident review following major Incidents.
  • Identify potential problems and/or increasing trend of repetitive Incidents.
  • Coordinate Change Management activities within the Support Team.

 

Candidate Profile

  • 1-2 years Customer / Service Support experience.
  • Ability to work well in a high-pressure environment, whilst maintaining focus, sense of urgency and decisiveness.
  • Ability to work independently as well as within a team environment
  • Experience in Incident and Problem Management.
  • Excellent oral and written communication skills with both technical and non-technical audiences
  • Possess interpersonal skills, successful at developing and managing relationships at all organisational levels, both internally and externally.
  • Ability to communicates complex issues and to adapt message with all audiences.
  • ITIL qualified and experience of applying ITIL (IT Infrastructure Library framework) in the workplace an advantage.

 

Location
Limerick
Country
Ireland
Category
Customer Support & Success
Type
Full Time
Experience
NA
Language
English

bel mij terug

Groningen truck underground bins

Sustainable waste collection in liveable cities using forecasting algorithms

Free webinar for municipalities, waste management companies and waste transporters

Join us for a free webinar hosted by Martijn Schimmer as he explores the advantages of using intelligent route optimisation software for collecting your containers (above and/or underground) on 18 June 2019. Sign up now

Register for the webinar here