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Customer Success and Support

The AMCS Group customer success team provides you with the tools to succeed. In order to achieve this, we employ a structured point of contact, with clear hand-offs during the project lifecycle and a user engagement program designed to fuel your success. 

Support Engineer (French)

Help Desk Support (French)

Why join our team?

AMCS is the leading global technology company providing innovative solutions to the environmental services industry through the AMCS Platform. Established in Limerick, Ireland in 2003, the company continues to grow operations globally and today employs 550+ people across 13 countries. AMCS delivers enterprise cloud-based software solutions for the waste and recycling industry worldwide supporting 2,650+ customers in 22 countries.


We have an immediate requirement for a Help Desk Analyst who speaks fluent French


The Help Desk Analyst provides customer support, service and technical support through analysis and problem resolving to enable installation,maintenance,education, implementation and documentation of a variety of software and hardware technologies using remote communication or through phone to the client or the end user.


Skills or Qualifications


Experience in database administration, mobile communications software would be an advantage

Experience in a customer service role is essential.

Proven ability to work on own initiative.

Excellent communication skills (both written and verbal), especially with regards to providing information to clients.

Practical experience in relation to updating databases

An interest in learning and keeping up to date in SQL server, mobile communications software, web application developments and cloud computing.

Location
Limerick
Country
Ireland
Category
Customer Support & Success
Type
Full Time
Experience
NA
Language
English

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